Frequently Asked Questions
The Answers You Need
Do you offer gift cards?
Yes. If you are thinking of gifting someone but have no idea what to get them, you can purchase a gift card and give them the option of choosing whatever they want. Items must add up to the value of the amount spent.
What are the payment options?
Payment options are bank transfer and Cash on delivery.
What are your opening hours?
We are always open to answer questions and inquiries and take orders.
What if I want an item that is out of stock or not featured on the website?
You have the option to pre-order any item you need that is out of stock with a deposit of minimum 50% to secure your order in the next shipment or get a price quote of an item, if it isn't featured on our catalogue.
When will I receive my order?
You will receive your order 1-3 business days after payment is confirmed.
What should I do if I received a defective item?
At Harvey's Products Ja, we make it our priority to check/test each and every item before sending it out, but in the event you receive a defective item, please let us know immediately so it can be returned to us and replaced. Returns are not accepted after 3 business days